F.A.Q.

Pre-Sales Questions

Billing Questions

Technical Questions

Account Questions


Pre-sales Questions

Is my credit card information totally safe with you?
As we use a third party credit card processor, we don't have your credit card information with us. And therefore we don't store your credit card information on our system. We believe that your credit card information is totally secure.

Do you offer unlimited bandwidth?
No, it is not possible to offer unlimited bandwidth at all. That would be lying to our customers. Like everybody else, we are required to pay for the amount of bandwidth we consume to our upstream providers. We then in turn pass this fee to our customers in order to provide enough resources to our customers. This also applies to other hosts as well, not just us.

Can I host adult related sites?
Yes, we allow adult content as long as it abides by local laws, no child pornography of any kind is tolerated! You will be terminated without a refund and will get reported to the proper agencies! We do not tolerate it at all.

Do you allow MP3 files? Do you allow streaming of videos?
Yes, we have no problem as long as those MP3’s and video files are legitimate. Please make sure you select the proper plan which allows it. We suggest a higher bandwidth and space plan because most likely, since its mp3s and videos they tend to be bigger files and once they are streamed they consume a lot of bandwidth.

How soon will my account be activated?
It takes up to  24 hours to activate your account. Due to risky nature of web hosting business, we can't allow instant account activation. We verify all accounts manually to make sure there is no fraud either.


Billing Questions

Can I prepay for an additional monthly data transfer/bandwidth?
No. If you need more monthly data transfer, you need to upgrade your account. We will bill any additional data transfer (if any) at the end of every month. At a rate of $2.25 per GB of BW

What will happen when my site go over the data transfer limit?
Our system has the capability to block sites that exceed their data transfer limit. This will be done at the owner's option of course, so you will have the choice to continue using more data transfer and pay more at the end of the month, or stop using more data transfer but no need to pay more at the end of the month.

I don't have credit card. Can I do a wire transfer, check or money order?
Yes, however if you pay by money order, the hosting plan must be prepaid for the year. It is not feasible to be accepting money orders every month for a few dollars. If you want to wire us money or send us a money please send it to: ATTN make all checks payable to Giampiero Di Campo

Please make sure you print or write on a piece of paper the following info Your full name, your email, what domain you would like to use, whether you want us to register it (if you want us to register it please add an extra $15.99 for the one year domain registration) or you have an exsisting domain, and what plan you are paying for


Account Questions

Can I have more than one domain pointed to my account?
Yes, for an additional one time fee of $16.99. This means all of your domain pointed to one account will exactly have the same content as the other. For example you have www.x.com and you also have www.y.com  you but hosting for www.x.com and want www.y.com to go to the same website content as www.x.com then this is what you need!

Do you support subdomains?
Yes, we support subdomains. Depending on what plan you purchase will have different amount of subdomains

What is a  subdomain?
A subdomain is any term you want before your domain. For example you have a domain
www.x.com and say you want to create another webpage. You can create a subdomain another.x.com and it can be like a whole separate webpage. In essence it is a domain as well. So  it is a very nice feature to have.


Technical Questions

What DNS should my domain name point to?

- NS3.KIBERNETICS.COM 66.246.37.127

- NS4.KIBERNETICS.COM 66.246.37.128

I have been notified that my account has been set up but my site is still not active
If you have recieved a notification email and its been over 48 hours, it means that you either did not point your domain name to the right DNS servers or your ISP's DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the internet works; there is no way we can speed up the process.

What version of perl are you running?
Our servers run Perl 5.6.1

What version of PHP are you running?
Our servers use PHP 4.2.0

What servers do you run?
We run off of:
Intel Pentium 1.6 GHz Red Hat Linux 7.2 servers with 512 MB of Ram
AMD Duron 1 GHz Red Hat Linux 7.2 servers with 512 MB of Ram
Bandwidth Connection lines:
Multiple Multihomed OC3 and OC12 connections 100 Mbps

How do I enable SSI in my HTML pages?
To take advantage of Server Side Includes(SSI) in your web page, make sure the web page has the extension .SHTML and not .HTML

Do you support international domains?
Yes, but in most cases you need to handle the domain registration process by yourself. We cannot provide support for domain registration for all the available country code. However, feel free to ask us if you have any questions.

I have a script that is very complicated to install. Can you install it for me?
Yes, can install it for you. Please contact webmaster@17webhosting.com to inquire the fee to set it up.  We do not provide free support for the script, configuration and debugging your scripts. We can provide that support for $35 for 30 minutes.

Which brand of control panel do you use? Can I see a demo?
We use www.cpanel.net has tremendous features, that panel alone is worth $5.00 a month, but we include it in most of our plans for free! Here is the demo

Demo Click here

Username: cpdemo
Password: cpdemo

How Do I access my website control panel?

CPanel may be accessed at http://www.yoursite.com/cpanel

What kind of hardware and software do you use?
Due to always changing nature of the economics of computer hardware, we can't tell you the specifics that is valid for all time. We can only say that we use Intel architecture based servers with reasonable processor and other peripherals available at that time. On the software side, we use industry standard RedHat Linux operating system.